Mercedes-Benz was one of the first major manufacturers to replace traditional paper service books with a fully digital system. Today, most modern Mercedes vehicles store their service history in the Digital Service Booklet (DSB) — a secure online system used by Mercedes dealerships and approved service partners across the UK and Europe.
But for many owners, especially those who purchased their vehicle second-hand, the digital history can appear incomplete or completely missing. Missing records can affect resale value, warranty claims, and even maintenance planning.
This guide explains exactly how to find your Mercedes service history, why it sometimes goes missing, and how CarServiceHistory.co.uk can help recover whatever records still exist.
How Mercedes Digital Service Booklet (DSB) Works
The Digital Service Booklet is Mercedes-Benz’s central online database that holds:
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All official services
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Major repairs
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Maintenance items
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Mileage entries
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Dates and locations of servicing
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Vehicle checks and inspection details
Every authorised Mercedes dealer (and some approved independents) across the world can upload records to this system. Once uploaded, entries remain permanently attached to the vehicle’s VIN.
Where Your Mercedes Service History Is Stored
Mercedes service history may appear in three places:
1. Digital Service Booklet (DSB) – official record
Only Mercedes-Benz dealers and approved partners can access and upload to this system.
2. Mercedes me Account
Some vehicles sync limited service info to the Mercedes me app or website.
This is not the full history, but it may show:
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Upcoming service intervals
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Basic past service notes
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Vehicle health data
3. Printed or emailed Service Reports
Dealers can generate official Service Reports that match the Digital Service Booklet entries.
However, customers cannot directly log in and view the full DSB online — this is where many owners become confused.
How to Check Your Mercedes Service History (Step-by-Step)
Option 1 — Check via Mercedes me
Depending on your model year:
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Log in to your Mercedes me account
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Select your vehicle
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Look for the Service or Maintenance section
You may see:
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When services were due
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Some past service events
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Oil change and brake fluid intervals
Note: Mercedes me does NOT show full DSB records, so missing entries here doesn’t necessarily mean the service wasn’t done.
Option 2 — Request a Printout from a Mercedes Dealer
Any authorised Mercedes-Benz dealership can access your full service history from the Digital Service Booklet system.
You can request:
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A Full Service History Report (PDF or printed)
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Confirmation of each digital stamp
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Verification of missing or outdated entries
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Mileage progression summary
Many dealers provide this free of charge, although some may charge a small admin fee.
Option 3 — Check Inside the Vehicle (Newer Models)
Some modern Mercedes models show limited historical servicing information in the infotainment system.
To check:
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Switch on ignition
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Go to Vehicle Settings
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Choose Service or Maintenance
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Look for Service History, “Last Service” or similar
This will not show the detailed DSB entries, but can confirm the most recent service.
Why Your Mercedes Service History Might Be Missing
Missing Mercedes service history is extremely common — especially for UK second-hand vehicles.
Here are the most frequent causes:
1. Dealer forgot to upload to the DSB
The service was done, but the digital record was never created.
2. Wrong VIN entered
A mistyped VIN means the service is stored under another vehicle.
3. Previous owner used an independent garage
Not all independents have access to the Mercedes DSB upload system.
4. Imported vehicles
Mercedes vehicles brought in from Japan, EU or US markets often don’t transfer their history into the UK system.
5. Old systems migrating
Earlier versions of Mercedes digital records were replaced, and some data wasn’t carried over.
6. Dealership ownership changes
When Mercedes franchises change ownership, the digital account sometimes resets or loses past access.
7. Services completed but not digitally stamped
This is surprisingly common — especially for older digital-era models (2008–2015).
8. Mixed digital and paper history
Cars transitioning from paper books to digital records often have gaps between the two systems.
A missing digital entry does not necessarily mean the car was not serviced.
Why Mercedes Service History Is Important
A complete Mercedes service history is critical because:
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Mercedes warranties require proper servicing
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Missing entries can delay or invalidate claims
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Buyers expect full DSB records
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It significantly increases resale value
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It helps verify mileage
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It impacts goodwill repair eligibility
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Dealers often refuse trade-ins without proof of servicing
Mercedes has some of the strictest service requirements in the industry, making documented history vital.
How CarServiceHistory.co.uk Helps Mercedes Owners Recover Missing Records
If you’re missing Mercedes digital service history, we can help recover whatever records still exist.
Here’s how our service works:
1. We contact Mercedes dealers directly
We email and call dealerships that may have serviced your vehicle in the past. Dealers often respond more reliably to business requests than to individuals.
2. We request Digital Service Booklet entries
If a dealer confirms they serviced your Mercedes, they may upload the missing record to the DSB at their discretion.
3. We contact relevant independent garages
Some independents serviced Mercedes vehicles but did not upload to the DSB.
We request:
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Invoices
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Job sheets
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Technician notes
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Internal service logs
These can be used as proof of maintenance.
4. We produce a structured results report
Your final report includes:
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Confirmed past services
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Garages contacted
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Which entries were missing
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Any verified or retrieved documentation
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Dealer confirmations (including “no record found”)
Perfect for:
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Warranty claims
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Selling your Mercedes
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Insurance validation
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Rebuilding missing history
5. We handle all follow-up and communication
Chasing garages can be time-consuming — we take care of everything.
What You Need to Start a Search
We only require:
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Your registration number
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Your contact details
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Any optional clues (e.g., city of last service, previous owner notes)
We begin contacting garages immediately.
Mercedes Digital Service History Is Excellent — But Not Perfect
The Mercedes Digital Service Booklet is one of the most advanced systems in the automotive world, but missing entries remain incredibly common due to human error, system changes, independent servicing, and imports.
Whether you need documentation for sale, warranty, or personal records, CarServiceHistory.co.uk can help you recover whatever service history is available.
Start your search today and take the stress out of tracking down your Mercedes service records.